In the unlikely event you receive a faulty item or a product that you have not ordered please email within five days of receiving your parcel.

Please use your invoice number as a reference and any contact email or phone numbers so that we can discuss the issue and return. Once we advise that a purchase may be returned we will issue you with a returns approval authorisation.

Please choose your purchase carefully as Libertine Parfumerie will not be able to accept returns on sale items or if you simply change your mind.

Items being returned must be in the original condition they were sent. For example – unopened boxes, labelling and contents to be intact and in a saleable condition.

Returns must be received within 14 days from confirmation of the returns approval. Please include your invoice with your return and any refunds will be credited to the original method of payment.

Once you are issued with your return approval authorisation please return the goods to the address below:

Head Office
Ground Floor, 1-3 Taylor Street
Darlinghurst NSW 2010

Ph: 1800 566 475